Business Development Associate – German Speaker (Inside Sales)

About the role

Arrow Enterprise Computing Solutions is seeking a Business Development Associate who speaks German to manage renewals and ensure a seamless experience for customers and partners. The role is inside‑sales focused, handling a portfolio of renewal opportunities on a 120‑day cadence. You will work closely with end users and partner networks to drive retention and upsell.

Key responsibilities

• Manage a portfolio of renewal opportunities using a structured 120‑day renewal cadence.
• Proactively engage end users to secure renewals, communicate value, discuss pricing, and identify upsell or expansion opportunities.
• Collaborate with partners to ensure visibility on renewal timelines, requirements, and execution.
• Identify churn risks early and escalate to ensure retention.
• Deliver high‑quality customer experience through timely, accurate, professional communication.
• Support partners with quotes, pricing, product information, and renewal documentation.
• Achieve quarterly and annual renewal targets, including multi‑year renewals where applicable.
• Maintain accurate forecasting, pipeline hygiene, and daily CRM updates.
• Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues.
• Execute renewal, win‑back, and retention campaigns and provide feedback to improve playbooks.

Required profile

• Proven experience managing a customer or renewal portfolio in an inside‑sales or phone‑based role.
• Background in Inside Sales, Customer Success, or Customer Support within Tech, SaaS, or IT environments.
• Strong communication skills to articulate value to end users and partners.
• Ability to thrive in a fast‑paced, partner‑led sales environment.
• Highly organized, proactive, and capable of handling a high‑volume renewal pipeline.
• Proficiency with CRM tools such as Salesforce or equivalent.
• German and English language proficiency.

Required skills

• Salesforce (or equivalent CRM) proficiency.

What we offer

• Full permanent contract.
• Social benefits: CNSS, CIMR, health insurance.
• Positive working atmosphere.