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Competences
Experience
ICT End User Support (Officer-in-Charge)
NTT/CTG, MINUSCA
2024-04 -
Acting as Officer-in-Charge, supervising ICT operations and ensuring continuous service delivery across the Bossangoa field office. Managed service desk activities, incident resolution and escalation processes while supporting enterprise systems such as Office 365, DNS and DHCP. Delivered Tier 1 & Tier 2 user support, troubleshooting network, voice and connectivity issues in a fast‑paced operational setting. Administered LAN/WAN connectivity, guaranteeing high availability and reliable performance. Oversaw IT equipment lifecycle, including inventory control, deployment, maintenance and asset tracking in line with organizational standards.
WAN Technician
TRIGYN, MINUSCA
2015-11 - 2024-03
Led network and telephony operations for the Bossangoa field office, maintaining LAN/WAN, VoIP and wireless systems. Achieved 100 % SLA compliance on incidents and requests by monitoring performance and responding to alarms. Coordinated with ISPs to troubleshoot outages and restore connectivity, ensuring continuous service availability. Provided technical guidance to field teams and produced operational reports for headquarters.
LAN Technician
UNMEER, Liberia
2015-01 - 2015-05
Monitored and tested primary and secondary network links at the FLB site to ensure reliability. Delivered first‑line IT support, resolving hardware, software and system issues, and assisted users with Outlook and enterprise tools. Installed and configured video teleconferencing (VTC) systems and UPS‑backed equipment, and maintained enterprise printers with scan‑to‑email capabilities. Produced daily and weekly operational reports for site management and HQ supervisors.
NOC Technician
KNET, Ghana
2014-04 - 2014-12
Monitored network performance and alarms to ensure high availability across multiple systems. Diagnosed and resolved fiber cuts, routing errors and DNS failures, supporting BGP and OSPF routing in a multi‑provider environment. Managed incident tickets, ensuring timely escalation and resolution in line with SLAs, and coordinated maintenance activities to minimize service disruption.
Technical Support Engineer
ABE Ltd, Ghana
2013-03 -
Provided technical support for a range of client hardware and software issues, handling ticket intake, troubleshooting and resolution. Assisted customers with network configuration, printer setup and software installations, ensuring high satisfaction levels. Documented solutions and contributed to knowledge‑base articles to improve support efficiency.
Langues
English
fluent
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