Customer Service & Admin Assistant

About the role

We are looking for a highly organized, proactive, and customer‑focused individual to join our team as a Customer Service & Admin Assistant. In this remote position you will provide excellent support to customers while handling a variety of administrative and operational tasks.

Key responsibilities

• Respond to customer inquiries via email, phone, chat and other channels, providing accurate information and timely solutions.
• Handle requests, complaints and follow‑ups with professionalism and empathy, escalating complex issues when needed.
• Maintain detailed records of interactions, requests and resolutions.
• Manage calendars, appointments, meetings and scheduling requests for internal teams.
• Organise and maintain digital files, documents, records and databases.
• Perform data entry, update customer and administrative information, and prepare reports, spreadsheets and presentations.
• Coordinate information flow between customers, internal teams and external contacts.
• Assist with invoices, expenses, orders and other administrative processes.
• Support onboarding, internal projects and operational activities.

Required profile

• Previous experience in customer service, administrative support or virtual assistance.
• Proven ability to manage multiple priorities, meet deadlines and work independently.
• Strong communication skills, both written and verbal, in English.
• Professional, reliable, empathetic and proactive attitude.
• Reliable internet connection and a suitable remote‑work setup.

Required skills

• Google Workspace
• Microsoft Office
• CRM systems
• Spreadsheets
• Calendars
• Email and chat tools