Customer Service Representative

About the role

The Customer Service Representative (CSR) is the first point of contact for Copart’s internal and external customers, providing exceptional service and solutions. The role focuses on obtaining vehicle releases from body shops, residences, and other locations while supporting various office functions.

Key responsibilities

• Answer and place calls professionally, measuring call quality, knowledge, and follow‑up speed.
• Obtain releases of vehicles located at body shops, residences, or other sites.
• Provide chat and email support as the role expands.
• Use company resources to gather information and resolve customer issues efficiently.
• Perform additional office support tasks and other duties as assigned.

Required profile

• High school diploma (or equivalent).
• One year of office support or customer service experience preferred.
• Excellent written and verbal communication skills.
• Professional appearance and ability to multitask in a fast‑paced environment.
• Attention to detail and problem‑solving mindset.

Required skills

• Proficiency with Microsoft Office Suite.
• Typing speed of at least 45 WPM.
• Basic computer literacy and ability to use standard office equipment.

What we offer

• Pay range $20.03 – $22.58 per hour.
• Medical, dental, vision benefits.
• 401(k) with company match, ESPP, and life & AD&D insurance.
• Paid vacation, sick leave, holidays, and employee assistance program.
• Opportunities for growth in a diverse and inclusive workplace.