Customer Support Consultant, Hospitality (Fluent English & French, Remote)

About the role

SupportYourApp is a global Intelligent Support-as-a-Service provider working with technology companies and industry partners such as MasterCard, Calm and MacPaw in more than 30 countries. It is looking for a Customer Support Consultant fluent in English and French to join its team remotely, in a multicultural and multilingual environment.

Key responsibilities

• Deliver excellent customer support by email, chat and call.
• Follow internal procedures and standard operating procedures.
• Work with internal teams to resolve issues efficiently.
• Handle sensitive customer data securely.
• Apply best practices for customer satisfaction and meet KPIs.
• Communicate with developers and other specialists.

Required profile

• Excellent spoken and written English and French (C1 or higher).
• At least 6 to 12 months of customer support experience.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.

Required skills

• Personal computer with at least 8 GB of RAM.
• Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

What we offer

• Flexible schedule and full remote work.
• International, inclusive environment and compensation in USD.
• Rewards for referring friends.
• Responsive leadership and a focus on development.
• No time tracking required.