Dutch-Speaking Customer Service Advisor (Full-Time, Hybrid)

About the role

An international customer experience company is growing its Dutch-speaking team and is looking for motivated customer service advisors. The position is full-time and hybrid, with a permanent contract after a 3-month probation period.

Key responsibilities

• Help customers by phone, email and chat
• Resolve questions, complaints and service requests, and handle the administrative follow-up
• Schedule appointments and follow up on interventions
• Record customer contacts accurately
• Work with the team leader and colleagues to keep service quality high

Required profile

• Dutch at B2 level or higher, spoken and written (C1 or native is a plus)
• Good English; French is a plus
• Customer-focused, empathetic and solution-oriented
• Accurate, able to multitask and comfortable with computers
• Flexible availability
• Customer service experience is a plus, not required

What we offer

• Hybrid work after onboarding, provided quality and performance standards are met
• Paid, in-depth training
• 100% Dutch-speaking environment and a multicultural team
• Social security and private health insurance from day one, also for partners and children
• Mental health support and free access to a 24-language platform
• Career growth, incentives, team events and a referral bonus