Field IT Support Engineer (On-call / Dispatch)

A propos du poste

SkySys is looking for a reliable and autonomous Field IT Support Engineer to provide on-site technical assistance within the industrial zone of El Jadida. This unique role is designed for professionals seeking a flexible, dispatch-based model that can be performed alongside other professional activities.

Missions principales

• Provide on-site "Smart Hands" support and desktop/end-user assistance.
• Perform hardware and software troubleshooting for workstations, printers, and peripherals.
• Conduct data center support, including equipment installation and maintenance.
• Manage and troubleshoot basic network infrastructure (LAN/WAN, TCP/IP, DNS, DHCP).
• Ensure connectivity and remote access stability (VPN, RDP).
• Respond to service tickets with a minimum of 24-hour advance notice.

Profil recherché

• Proven experience in IT field support or system administration.
• High level of autonomy and ability to work on an on-call/dispatch basis.
• Must possess a personal laptop for remote connection to the support team.
• Ability to intervene during business hours (Monday to Friday) in the El Jadida industrial area.
• Strong problem-solving skills and technical reactivity.

Competences requises

• Operating Systems: Windows/Linux troubleshooting and maintenance.
• Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPN, and RDP.
• Hardware: Desktop, laptop, printer, and data center equipment maintenance.
• Software: End-user application support and OS deployment.

Ce que nous offrons

• Flexible working model: 1-2 visits per month only.
• Predictable schedule: 24-hour notice before every intervention.
• Opportunity to complement your current professional activity.