French-Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote, fast‑growing team. You will be the first point of contact for French‑speaking customers, providing assistance via voice, live chat, and email while maintaining a high level of professionalism and empathy.

Key responsibilities

• Deliver top‑tier support in both French and English through voice calls, live chat, and email.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear and empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in French and English, both written and spoken.
• Excellent written and verbal communication skills.
• Calm, solution‑focused attitude under pressure.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar customer‑service platforms.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.