Hotel Cleanliness Supervisor

About the role

The Ritz-Carlton in Rabat is looking for a Hotel Cleanliness Supervisor (Housekeeping & Laundry) to inspect guest rooms, public areas and the pool after cleaning and to support the housekeeping team. The position is full time and based at the hotel in Souissi, Rabat.

Key responsibilities

• Inspect guest rooms, public areas and the pool after cleaning to ensure quality standards.
• Run sold room reports, verify room status, identify discrepant rooms, prioritise cleaning and update the status of departing guest rooms.
• Assist housekeeping management in managing daily activities and act as a liaison between housekeeping, engineering, front office and laundry.
• Document and resolve discrepant rooms with the front desk, prepare and distribute room assignment changes, and brief the next shift.
• Help with hiring, training, scheduling, evaluating, counselling, disciplining and coaching staff.
• Follow company and safety policies, report maintenance problems and hazards, complete safety training, and ensure a professional appearance and confidentiality.
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally.

Required profile

• High school diploma or G.E.D. equivalent (preferred).
• At least 1 year of related work experience (preferred).
• At least 1 year of supervisory experience (preferred).
• No license or certification required.

Required skills

• Physical ability to move objects up to 55 pounds, push and pull carts and machinery, and stand or sit for an entire shift.
• Use of computers and point-of-sale systems and reading small print.
• Other reasonable duties as requested by supervisors.