Hotel Cleanliness Supervisor

About the role

The Ritz-Carlton in Rabat is looking for a Hotel Cleanliness Supervisor. The role inspects guest rooms, public areas and the pool after they have been cleaned by Housekeepers to ensure quality standards, and supports Housekeeping management in its daily operations.

Key responsibilities

• Inspect guest rooms, public areas and the pool after cleaning to check quality standards.
• Run sold room reports, verify room status, identify discrepant rooms, prioritize cleaning and update the status of departing guest rooms.
• Assist Housekeeping management in managing daily activities and act as a liaison between Housekeeping, Engineering, Front Office and Laundry.
• Document and resolve discrepant rooms with the Front Desk, prepare and distribute room assignment changes, and communicate issues to the next shift.
• Complete required paperwork and assist management with hiring, training, scheduling, evaluating, counseling, disciplining and motivating staff.
• Follow company and safety/security policies, report maintenance problems, hazards, accidents or injuries, and complete safety training and certifications.
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Physical ability to move objects up to 55 pounds alone, lift heavier ones with help, push and pull carts and machinery, stand or sit for long periods, and use computers and POS systems.