IT Manager – Voice Anti-Fraud & Operations

About the role

Orange Business is seeking an IT Manager to lead voice anti‑fraud operations. The role combines operational leadership, team management, and digital transformation to protect telecommunication services from fraud.

Key responsibilities

• Lead a dedicated team in detecting, qualifying, and escalating voice fraud cases using information‑system tools and dashboards.
• Support teams handling sensitive fraud cases and coordinate recovery processes with related departments.
• Produce operational reports, dashboards, performance indicators and executive summaries.
• Act as primary contact for Operations teams in Morocco, coordinating local and international efforts.
• Identify tool limitations, communicate incidents, propose improvements to detection tools, queries and processes.
• Document operational practices and contribute to knowledge capitalisation.
• Foster a client‑oriented, high‑performance culture, encouraging initiative, autonomy and talent development.
• Drive transformative changes to enhance operational effectiveness and align priorities with global strategy.

Required profile

• Proven experience in leading operational teams within a telecom or digital services environment.
• Strong understanding of voice fraud risk, detection processes and incident management.
• Ability to coordinate cross‑functional and international teams.
• Excellent communication skills for reporting risks, incidents and action plans.

Required skills