IT Specialist

About the role

Reporting to the Finance Manager, the IT Specialist will ensure end‑user experience meets desired levels by providing day‑to‑day support on all IT matters, handling incidents via Caretaker SMAX, and enabling optimal productivity for the local company in Casablanca.

Key responsibilities

• Assist and support end‑users by troubleshooting IT systems and software, registering and following up on caretaker tickets.
• Provide training to ensure effective use of digital IT tools and drive digital transformation.
• Coordinate with IT vendors for installation, maintenance, and troubleshooting of systems and devices.
• Maintain maintenance contracts and licenses, ensuring compliance through regular reviews.
• Handle incidents, events, and service requests within defined service levels and report KPI metrics.
• Run improvement initiatives, develop/integrate new solutions, and align with global and regional strategies.

Required profile

• Bac+2/3 in IT or networks with hands‑on experience in Windows/Microsoft 365 support.
• Experience in hardware troubleshooting and basic network administration (LAN/Wi‑Fi, VPN).
• Responsive, patient, and able to explain technical issues clearly to non‑technical colleagues.
• Independent ticket and priority management with rigorous documentation.
• Good working English is a must.

Required skills

• Windows operating system
• Microsoft 365
• Hardware troubleshooting
• LAN/Wi‑Fi networking
• VPN configuration

What we offer

• Competitive compensation and benefits.
• Continuous learning opportunities and on‑the‑job training.
• Career development across multiple disciplines and geographies.
• Supportive and inclusive company culture.
• Team building and social activities.