Quality Customer Specialist

About the role

The Quality Customer Specialist ensures high customer satisfaction by proactively managing audits, complaints, and continuous improvement initiatives. This role supports problem‑solving and drives corrective actions to maintain product quality standards.

Key responsibilities

• Prepare and coordinate customer audits and visits, document results, and communicate findings.
• Lead claim treatment meetings, analyze complaints, and deliver timely 3D and 8D reports with root‑cause analysis and corrective actions.
• Track customer complaints, request samples, perform non‑conformity analyses, and monitor the effectiveness of containment plans.
• Communicate action plans to relevant teams, update claim summaries, and ensure closure of claims.

Required profile

• Engineering degree in industrial or technical fields (Master’s preferred).
• 1 to 3 years of experience in a similar quality role within an industrial/manufacturing environment.
• Proficiency in French and English.

Required skills

• Knowledge of ISO quality standards and customer‑specific quality requirements.
• Experience with audit techniques, FMEA, SPC, root‑cause analysis, and the 8D problem‑solving process.
• Strong analytical and continuous‑improvement skills.