Reservation Agent – Full‑time

About the role

We are looking for a motivated Reservation Agent to join our hospitality team in Fnideq, Morocco. In this full‑time position you will handle guest reservation requests via phone, fax or mail, ensuring a smooth booking experience and accurate data entry.

Key responsibilities

• Process reservation requests, changes, and cancellations received through multiple channels.
• Identify guest needs, verify room availability, rates, and explain guarantee, special rate and cancellation policies.
• Document special requests and input appropriate codes for complimentary rooms, employee discounts, travel‑agent rates, and wholesale reservations.
• Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
• Maintain confidentiality of proprietary information and protect guest privacy.
• Provide courteous telephone etiquette and assist guests with disabilities.
• Uphold company policies, professional appearance, and quality‑assurance standards.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to lift, carry, push, pull or place objects up to 10 pounds.
• Strong communication skills and a professional demeanor.

Required skills