Spa & Club Operations Manager

About the role

Prime Recovery Club is a premium contrast therapy and recovery club in Casablanca offering Finnish saunas, ice baths, red light therapy, compression and sports massage, aimed at athletes and anyone serious about recovery. It is targeting a January opening and has more than 6,000 followers. The Operations Manager runs the club day to day, builds the team and keeps it running to a high standard without depending on the founder. The role is hands-on, with regular reception, first-visit orientations and guest support, alongside protected time for managing the team, numbers and suppliers. Rotating shifts, including evenings and weekends, within agreed hours.

Key responsibilities

• Recruit, train and lead a small team of hosts, therapists and support staff
• Build shift schedules, cover absences and staff peak hours in advance
• Deliver a personal, spotless and safe guest experience on every visit
• Maintain safety and hygiene standards, including daily water-quality and cleaning logs
• Handle membership sales, weekly reporting and monthly targets
• Manage purchasing, supplier coordination, preventive maintenance and respond quickly to equipment downtime
• Build team and routines that run smoothly whether or not the founder is on site

Required profile

• 3+ years of relevant experience, including direct responsibility for staff schedules and daily operations in a premium environment such as a hotel spa, fitness club, sports club or hospitality setting
• Fluent English, plus French and Darija
• Comfortable with numbers, rotas and budgets
• Strong attention to detail, planning ahead, calm and decisive under pressure
• Desirable: interest in sport and recovery, membership sales experience, a venue opening, booking software

What we offer

• 9,000 MAD net base salary
• Performance bonus of up to 5,000 MAD based on member retention, conversion, service standards and cost control
• Operational responsibility and decision-making authority, working directly with the founder
• Room to grow as the club expands and club access