We are looking for a highly motivated Bilingual Customer Advisor to join TELUS Digital’s call center team in Casablanca, Morocco. The primary focus of this role is to support the Canadian market, which means you will be handling a wide range of customer inquiries, troubleshooting issues, and promoting TELUS products and services to Canadian clients. Fluency in both English and French is mandatory, as you will be expected to communicate seamlessly in both languages to provide the best possible customer experience.

Key responsibilities include:

• Answering inbound calls and responding to customer inquiries in a professional and courteous manner.
• Identifying upsell and cross‑sell opportunities to increase revenue for TELUS.
• Maintaining accurate call logs and updating customer information in the CRM system.
• Working within a fast‑paced call center environment, meeting or exceeding performance metrics.
• Collaborating with team members and supervisors to continuously improve service quality.

Ideal candidates will possess excellent communication and interpersonal skills, a strong sales or customer service background, and a genuine passion for delivering outstanding service. Knowledge of the Canadian telecommunications market is considered a plus, but not required.

Benefits and compensation include a competitive base salary with performance‑based bonuses, comprehensive training and ongoing support, a friendly and dynamic work environment, and clear pathways for professional growth and advancement. The role operates on rotational hours (44 hours per week) with a net salary plus performance primes.

In addition to the core responsibilities, you will have the opportunity to work closely with cross‑functional teams, contribute to innovative customer solutions, and help shape the future of TELUS Digital’s service offerings in the Canadian market. This is an excellent chance to develop your career in telecommunications while working in a supportive and collaborative environment.