English Customer Service Advisor – Rabat

Foundever Rabat is seeking a small team of English‑speaking Customer Service Advisors to support the UK market. This role is a unique opportunity to join a dynamic, international call‑center environment and represent a well‑established global brand.

Key Responsibilities

• Manage inbound Level 1 calls from UK customers, ensuring each interaction is handled with professionalism, empathy, and accuracy.
• Respond to inquiries, complaints, and basic support requests, documenting all interactions accurately in internal systems.
• Act as a trusted brand representative, maintaining high customer satisfaction and brand integrity.
• Adapt quickly to new computer tools and systems, documenting interactions efficiently.

Desired Profile

• High school diploma (Baccalaureate) or higher.
• Previous customer‑service experience is an advantage.
• Excellent command of the English language, both written and spoken.
• Strong communication, active listening, and problem‑solving skills.
• Professional, calm, and customer‑oriented mindset.
• Comfortable using computer tools and adapting quickly to new systems.
• Immediate availability is a strong advantage.

What We Offer

• Competitive net salary with performance‑based bonuses.
• Permanent contract (CDI) from Day One.
• Fully paid training program.
• Comprehensive social benefits (Health Insurance, Social Club, etc.).
• Transportation provided.
• A supportive, inclusive, and professional work environment.

Working Hours

08:00 – 21:00 (local time).

How to Apply

Interested candidates should complete their application and entrance test through the official application portal. Foundever is a Great Place to Work® Certified company that values diversity, collaboration, and professional growth.