Customer Service Representative – Casablanca (English/French/Arabic)

About the role

Join Nuitée’s Customer Service team in Casablanca to help travel partners and customers resolve booking questions, unexpected changes, complaints and time‑sensitive issues. You will work across phone, email and ticketing channels, collaborating with hotels and internal teams until each case is fully resolved.

Key responsibilities

• Handle customer and partner enquiries via phone, email and ticketing systems.
• Listen carefully, understand issues and provide accurate information.
• Manage inbound and outbound communications and keep customers informed during investigations.
• Investigate booking‑related concerns, complaints and disputes.
• Coordinate with hotels, partners and internal teams to find solutions.
• Maintain clear and accurate records of every interaction.
• Escalate complex cases while retaining ownership of the customer experience.
• Share recurring issues and improvement ideas for tools and processes.

Required profile

• Calm under pressure and able to communicate confidently in English, French and Arabic.
• Genuine enjoyment of helping people and taking ownership of each case until resolution.

Required skills

• Proficiency in using phone, email and ticketing platforms.