End User Support Specialist

About the role

The End User Support Specialist provides hands‑on technical assistance for desktops, laptops, printers, mobile devices and other peripherals across Windows, macOS and Linux environments. The role ensures smooth operation of office infrastructure and collaborates with Level 2 teams for complex issues.

Key responsibilities

• Troubleshoot desktops, laptops, printers, mobile devices and peripherals on Windows, macOS and Linux.
• Provision, de‑provision and replace corporate devices following established processes.
• Provide day‑to‑day technical support to end users and coordinate with Level 2 support for advanced troubleshooting.
• Install, maintain and troubleshoot office infrastructure services such as printing, connectivity, voice and platform services.
• Install, test and support network devices including switches, routers, access points, firewalls, NAC, DNS and out‑of‑band equipment.
• Resolve Wi‑Fi and LAN connectivity issues and support smart office technologies like digital signage and sensors.
• Assist with PABX tasks in coordination with remote support teams.
• Receive, install, test and troubleshoot printers, AV equipment and workplace monitors.
• Provide onsite assistance during scheduled maintenance and critical escalations.
• Coordinate with vendors and third‑party providers for equipment repairs and replacements.
• Maintain accurate incident documentation and contribute to knowledge‑sharing initiatives.
• Escort authorized third‑party providers to secure technical areas and support audit and compliance activities.

Required profile

• Strong customer service orientation and effective communication skills.
• Ability to work independently and collaborate with internal and external teams.
• Attention to detail in documentation and compliance activities.

Required skills

• Desktop & Laptop Support
• Network Troubleshooting (LAN/Wi‑Fi)
• Hardware Deployment & Asset Management
• Office Infrastructure Support
• AV & Print Services Support
• Incident Management & Documentation