Enterprise Customer Success Manager

About the role

Deliverect is looking for an Enterprise Customer Success Manager to act as the strategic anchor for our enterprise customers. You will ensure they achieve maximum value from our API‑first platform, drive product adoption, and build long‑term loyalty.

Key responsibilities

• Develop and execute strategies that nurture long‑term relationships and guide enterprise clients through success milestones and product adoption.
• Collaborate cross‑functionally with Enterprise Account Managers and Support teams to resolve complex issues and advocate for new features.
• Monitor customer usage, leverage data to demonstrate value, and identify opportunities to improve health and adoption rates.
• Serve as the escalation point for technical and non‑technical queries, ensuring timely resolutions.
• Identify upsell opportunities and support renewal management to drive revenue growth.

Required profile

• Professional fluency in English and French.
• 2+ years of experience in a customer‑facing role such as Customer Support, Customer Success, or Account Management, preferably in a SaaS environment.
• Analytical mindset with the ability to analyze complex customer issues and use data to develop effective solutions.

Required skills