Guest Relations Officer (Shipboard) – Morocco

About the role

The Guest Relations Officer will represent the brand voice of the ship, delivering personalized service to both guests and crew. Working onboard, you will ensure a professional, safe, and welcoming environment while handling guest interactions and emergency preparedness.

Key responsibilities

• Maintain a constant presence of professionalism and emergency preparedness within stateroom services.
• Support operations by resolving elevator and ADA alarms.
• Act as the brand voice for external calls and guest relations.
• Respond to escalated guest concerns with empathy, professionalism, and a positive attitude.
• Collect and analyse periodic metrics such as guest counts, call volume, and call content.
• Communicate inventory, program access, and maintenance requirements, taking stewardship of work areas and tools.
• Lead by example, demonstrating calm composure, humility, and respect for all guests and crew.
• Champion cleanliness and orderliness across guest and crew areas, reporting and owning any issues.

Required profile

• 2‑3 years experience as a Front Desk/Receptionist in a 4‑ or 5‑star hotel.
• Clear, courteous English communication skills.
• Conversational proficiency in at least one additional language (Spanish, Portuguese, Italian, French, or German) is preferred.
• Shipboard guest services experience is an advantage.

Required skills