Lead Partner Onboarding – French Africa

About the role

As the Partner Onboarding Lead for Morocco, Tunisia and Ivory Coast, you will own the end‑to‑end partner activation process across three dynamic markets. You will ensure new restaurant partners are onboarded quickly, their menus are live, teams are trained and performance is monitored from day one.

Key responsibilities

• Own the full partner activation funnel, from sales handover through menu creation, image upload, quality validation and partner training.
• Manage a 3rd‑party content provider team of 15‑25 agents, ensuring SLA compliance and quality standards.
• Track and report on activation speed, content quality, partner performance in the first 60 days and budget adherence.
• Identify, test and implement AI‑driven solutions to optimise content creation, quality checks and partner communication.
• Act as the main liaison between local commercial teams, partner operations and the content provider, presenting monthly business reviews to senior leadership.

Required profile

• 5+ years of experience in operations, content management or partner/customer success.
• Proven experience managing outsourced teams or 3rd‑party providers.
• Fluent in French, Darija and English (written and spoken).
• Strong data‑driven mindset with experience tracking KPIs, SLAs and building performance scorecards.

Required skills

• Salesforce (or similar CRM/ticketing platform).
• Jira Service Desk or similar help‑desk tool.
• Playvox or Toky for QA/telephony.

What we offer

• High‑autonomy role with ownership over three markets.
• Direct visibility with the Global Content Hub Manager and senior leadership in Barcelona.
• Opportunity to lead AI‑driven operational innovation.
• Collaborative international team that values transparency and results.
• Hybrid work setup based in Casablanca, Morocco.