Order to Cash Analyst

About the role

The Order to Cash Analyst joins the OTC Department to support end‑to‑end accounts receivable processes. You will ensure contracts are set up correctly, customers are identified accurately, billing is precise and disputes are resolved efficiently, contributing to smooth cash flow for the business.

Key responsibilities

• Set up contracts according to agreed terms and attributes.
• Create and maintain accurate customer accounts.
• Execute billing activities with precision.
• Manage disputes and provide customer service support.
• Participate in team meetings, training sessions and follow guidelines from managers.
• Deliver onboarding and continuous learning sessions for team members.
• Document processes and maintain up‑to‑date procedural records.
• Provide backup coverage during colleagues’ absences.
• Ensure compliance with internal controls, audit requirements and escalation procedures.

Required profile

• Follow established guidelines, priorities and schedules.
• Attend and actively contribute to trainings and meetings.
• Work independently with minimal supervision.
• Maintain high accuracy, analytical attention to detail and resilience under pressure.
• Communicate proactively and collaborate on complex or urgent cases.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using customized ERP systems.