Quality Monitoring & Support (QMS) Team Lead

About the role

The Quality Monitoring & Support (QMS) Team Lead will oversee a dedicated team responsible for ensuring high‑quality standards across administrative and audit‑related processes. This role combines leadership, process optimisation, and hands‑on document management to support both internal and client requirements.

Key responsibilities

• Supervise and support the QMS team, delegating tasks, evaluating performance and planning activities.
• Conduct regular team meetings to maintain clear communication and coordination.
• Ensure tasks are completed accurately and on time, fostering accountability and excellence.
• Identify and implement process improvements to boost efficiency and productivity.
• Develop and maintain standard operating procedures for administrative tasks, ensuring compliance with company policies.
• Prepare and present regular reports on administrative activities and team performance.
• Review documents for completeness and compliance with national, international and client standards.
• Conduct web searches for legal documents and relay relevant issues to project managers.
• Create digital letters, databases, declarations or notices using Microsoft Word, Excel, PowerPoint, SharePoint or PowerApps.
• Request information or documents from audit teams or clients and follow up promptly.
• Code, file, archive and digitise documents, maintaining organised records.

Required profile

• Degree in a relevant field.
• Fluency in Dutch, French and English.
• Strong leadership and team‑management abilities.
• Excellent organisational and multitasking skills with attention to detail.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• SharePoint
• PowerApps
• Office 365 suite