Reservations Supervisor – Taghazout Bay

About the role

The Reservations Supervisor ensures accurate management of room blocks, reservations and group market codes for the Taghazout Bay property. This role oversees the reservation process, supports guests, and leads a small team to deliver high‑quality service.

Key responsibilities

• Process reservation requests, changes and cancellations received via phone, fax or mail.
• Verify room availability, rates and explain guarantee, special rate and cancellation policies.
• Accommodate and document special guest requests and answer questions about property facilities.
• Maintain accurate data in the reservation system and set up billing accounts according to accounting policies.
• Identify and resolve guest issues, escalating when necessary.
• Train, schedule, coach and motivate reservation staff while upholding company policies and the Open Door policy.
• Ensure professional appearance, confidentiality of proprietary information and protection of company assets.
• Provide courteous telephone etiquette and clear written communication.
• Perform light physical tasks such as moving objects up to 10 lb.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 2 years of experience in hotel reservations or a related field.
• At least 1 year of supervisory experience.
• Ability to work full‑time on‑site at Taghazout Bay, Morocco.

Required skills