Road Freight Customer & Operations Specialist

About the role

Join DHL Global Forwarding as a Road Freight Customer & Operations Specialist in Morocco. You will be responsible for implementing the road freight strategy, ensuring on‑time delivery, and driving profitability through optimal pricing and carrier management.

Key responsibilities

• Maintain and update country road freight tariffs with carriers, ensuring validity periods are met.
• Review and adjust pricing rates and policies based on market trends and business needs.
• Enter local and cross‑border rates into the rate management system for accurate auto‑costing and quotations.
• Manage supplier contracts, conduct regular carrier review meetings, and negotiate competitive rates.
• Analyze quotation performance by lane and work with network teams to improve pricing.
• Support Sales, Sales Support, and Customer Service with profit margin calculations and spot rate sourcing.
• Execute shipments from booking to billing, maintaining ownership of profitability, revenue, and cost tracking.
• Monitor carrier and station performance, initiating corrective actions when required.

Required profile

• Strong analytical mindset with a focus on profitability and cost control.
• Excellent communication and relationship‑building skills with carriers and internal stakeholders.
• Ability to work independently while coordinating with cross‑functional teams.

Required skills

• Advanced Excel for data analysis and reporting.