Service Point Advisor (Tanger) – Part-time
DHL Express · Tanger
وصف الوظيفة
About the role
Join DHL's Service Point team in Tanger as a part‑time Service Point Advisor. You will be the first point of contact for customers, delivering high‑quality service and promoting DHL's logistics solutions.
Key responsibilities
- Greet walk‑in customers, understand their shipping needs and provide prompt assistance.
- Promote and sell DHL products and value‑added services to meet revenue and shipment targets.
- Maintain accurate daily operations, including shipment processing, manifesting and cash handling.
- Handle customer enquiries, provide clear information on pricing, transit times and documentation, and resolve complaints effectively.
- Ensure compliance with Service Point procedures, safety standards and GSOP guidelines.
- Keep the Service Point stocked, equipment functional and identify opportunities for process improvement.
Required profile
- Minimum Bac+2 or equivalent qualification.
- Strong customer‑service orientation with a passion for delivering excellent experiences.
- Fluent in French (spoken and written).
- Good organizational skills and ability to manage priorities in a fast‑paced environment.
- Professional, presentable and customer‑focused attitude.
Required skills
What we offer
- Opportunity to work for a global leader in logistics and express delivery.
- Dynamic, multicultural work environment.
- Potential for career growth within DHL's international network.
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DHL Express
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