Spa Manager – Luxury Resort

About the role

The Spa Manager will lead the daily operations of the spa at Five Stars Resort in Marrakesh, ensuring an exceptional guest experience in a luxury setting. Reporting to resort management, you will oversee staff, coordinate treatments, and maintain high standards of service, hygiene and safety.

Key responsibilities

• Supervise and schedule spa team members, providing coaching and performance feedback.
• Manage inventory of products, linens and equipment, and coordinate with suppliers.
• Monitor service quality, handle guest feedback and implement continuous improvement initiatives.
• Assist with budgeting, revenue tracking and achievement of financial targets.
• Collaborate with other resort departments to deliver integrated guest services.
• Ensure compliance with health, safety and hygiene regulations.
• Support promotional activities and staff training on treatments and product knowledge.

Required profile

• Proven experience in spa management, including operational oversight and team supervision.
• Strong focus on customer satisfaction and ability to resolve guest issues professionally.
• Knowledge of skin‑care and spa treatments to guide guests and staff.
• Excellent communication skills and ability to work in a multicultural environment.
• Organizational and problem‑solving abilities with attention to detail.
• Flexibility to work weekends, holidays and variable hours.
• Professional certification in spa, wellness or hospitality management is an advantage.
• Fluency in English; French or Arabic language skills are a plus.

Required skills