Account Manager – Digital Agency & Third Party Partnerships

About the role

The Account Manager will serve as the primary contact for agencies and third‑party clients, coordinating with internal KAM teams on all Jumia Advertising Services matters. The role focuses on building and maintaining commercial relationships, driving recurring and sustainable business across Jumia markets.

Key responsibilities

• Act as the main point of contact for agencies, third‑party clients, and internal KAM teams on all Jumia Advertising Services matters.
• Build and maintain strong commercial relationships with agencies and third parties to drive recurring, growing, and sustainable business.
• Manage the full sales cycle, including pipeline creation, partner qualification, outreach, pitching, negotiation, closing, execution and reporting.
• Lead data‑led media strategy by defining objectives, planning multi‑channel campaigns, recommending formats and allocating budgets.
• Collaborate with internal teams (Ad Ops, design, data, commercial) to ensure seamless campaign execution and KPI delivery.
• Optimize campaigns daily and provide proactive client servicing through regular check‑ins, insights, performance reviews and strategic recommendations.
• Identify upsell and cross‑sell opportunities to expand account value.
• Monitor performance, market trends and competitor activity to continuously propose relevant improvements and innovative solutions.

Required profile

• Bachelor’s or Master’s degree in Marketing, Business, Advertising or a related field.
• At least 5 years of experience in digital advertising in a sales or client‑facing role (e.g., media agency, ad network, publisher, retail media platform or advertiser side).
• Existing relationships with, or strong working knowledge of, global and regional media agency networks and their commercial structures.
• Hands‑on experience managing online marketing campaigns (display, performance, retail media, social) with solid understanding of KPIs and budget management.
• Understanding of the retail media/commerce media model and how it differs from traditional placement‑based advertising.
• Comfortable working with data, dashboards and large datasets; knowledge of attribution and measurement principles such as ROAS, closed‑loop reporting and CPC/CPM pricing.
• Ability to sell first‑party data and audience monetisation propositions as a distinct commercial offering.
• Strong client management, negotiation and deal‑closing skills with a commercial mindset.