Account Manager

About the role

At IKEA, the Account Manager is responsible for building and developing relationships with B2B clients throughout their project journey, ensuring high customer satisfaction and driving business growth. The role focuses on delivering exceptional experiences and fostering long‑term loyalty.

Key responsibilities

• Develop and execute an integrated customer engagement strategy to identify prospects, understand needs, and establish initial contact.
• Conduct negotiations with customers, clearly presenting terms, pricing and contract details while addressing objections.
• Act as the primary liaison between customers and internal teams such as designers and supply coordinators to ensure seamless project delivery.
• Schedule regular follow‑ups via meetings, calls, emails or social media to provide tailored support and maintain relationships.
• Prepare compelling sales presentations that highlight product and service value propositions for target audiences.

Required profile

• Strong knowledge of local market dynamics, competitor landscape and IKEA’s B2B product range.
• Proven negotiation abilities and experience managing accounts across construction, residential, hospitality and workplace segments.
• Excellent communication, relationship‑management and problem‑solving skills with a customer‑centric attitude.
• Bilingual proficiency in Arabic and English, aligning with IKEA’s values of respect, integrity and inclusivity.