Account Manager – Remote Hospitality SaaS

About the role

Cloudbeds is looking for a remote Account Manager to join its Customer Success team. You will own a portfolio of hospitality customers valued between $500,000 and $1,000,000, helping them maximise reservations and guest satisfaction while driving revenue growth for Cloudbeds.

Key responsibilities

• Manage a defined portfolio of hotel and property customers, acting as the primary point of contact.
• Identify and pursue upsell opportunities to achieve net‑dollar‑retention targets.
• Guide clients through their journey, providing strategic recommendations to improve business outcomes.
• Analyze customer data to increase product engagement and reduce churn.
• Handle escalations, support tickets, and any strategic use‑case issues.
• Gather feedback for product improvements and communicate upcoming releases.
• Maintain deep knowledge of Cloudbeds’ suite of products and hospitality industry trends.

Required profile

• Proven ability to define and achieve customer success outcomes.
• Consultative sales mindset with a focus on product stickiness and expansion.
• Strong analytical skills to interpret usage data and drive engagement.
• Experience managing escalations and delivering strategic guidance.
• Solid understanding of the hospitality sector and its operational challenges.

Required skills