Bilingual Customer Service and Sales Representative

About the role

We are seeking a motivated, customer‑focused professional to join our dynamic team in Fez. In this full‑time, on‑site position you will deliver outstanding service while promoting our products and supporting sales objectives.

Key responsibilities

• Handle customer inquiries professionally via phone, email and chat.
• Provide accurate information and effective solutions to customer concerns.
• Promote relevant products and services based on identified needs.
• Deliver a seamless, positive customer experience.
• Maintain strong relationships and ensure high satisfaction levels.
• Contribute to team performance and achieve sales targets.
• Accurately document all interactions using internal systems.

Required profile

• Proven experience in customer service, sales or a contact‑center environment.
• Excellent verbal and written communication skills in both French and English.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Knowledge of best practices in customer satisfaction and experience.
• Ability to thrive in a fast‑paced, target‑driven setting.
• Team‑oriented, adaptable and committed to service excellence.

Required skills

• Proficiency with CRM tools.
• Competence in Microsoft Office applications.