Bilingual French/English Customer Support Specialist – Remote

About the role

Join a fully remote team delivering high‑quality, written support to customers in both French and English. You will handle inquiries via chat and email, ensuring a smooth and positive experience.

Key responsibilities

• Provide timely, professional assistance through chat and email in French and English.
• Resolve customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent support quality.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing in French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk.
• Familiarity with Gorgias.
• Knowledge of Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental benefits or stipend.
• Holiday bonuses and opportunities for career growth.
• Supportive team culture focused on clear communication.