Business Development Associate – Italian Speaker

About the role

The Business Development Associate will manage a portfolio of renewal opportunities for Arrow Enterprise Computing Solutions in Morocco. You will engage end‑users and partners, articulate the value of Arrow’s technology solutions, and identify upsell or expansion possibilities.

Key responsibilities

• Manage a 120‑day renewal cadence for a defined customer portfolio.
• Proactively contact end‑users to secure renewals, discuss pricing and highlight value.
• Identify and pursue upsell or expansion opportunities.
• Provide partners with quotes, pricing details, product information and renewal documentation.
• Maintain accurate forecasting, pipeline hygiene and daily updates in the CRM system.
• Follow established sales processes, renewal guidelines and partner engagement frameworks.
• Coordinate with internal teams, partners and vendors to resolve pricing, product, SLA or billing issues.

Required profile

• Proven experience managing a customer portfolio in a phone‑based or inside‑sales role.
• Background in Inside Sales, Customer Success or Customer Support within tech, SaaS or IT.
• Strong communication skills and ability to convey value to end‑users and partners.
• Comfortable working in a fast‑paced, partner‑led sales environment.
• Highly organized, proactive and able to handle a high‑volume renewal pipeline.
• Proficiency with CRM tools such as Salesforce or equivalent.

Required skills

• Salesforce (or comparable CRM platform).

What we offer

• Full permanent contract with social benefits (CNSS, CIMR, health insurance).
• Collaborative team atmosphere and a culture where you can make an impact.
• Dynamic, international work environment with career development opportunities.