Concierge Agent

About the role

The Concierge Agent delivers exceptional guest experiences by providing personalized assistance, local knowledge and seamless service throughout the hotel stay.

Key responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, including special requests and complaint resolution.
• Processes packages, faxes, messages and mail accurately and in a timely manner.
• Provides up‑to‑date information on local attractions, restaurants, museums and arranges ticketing and reservations for guests.
• Stores and retrieves guest luggage and packages, and assists with front‑desk duties when required.
• Supports Bell staff, Business Center and lobby coverage during busy periods and offers basic troubleshooting for in‑room services.

Required profile

• Minimum of 2 years hospitality or related experience (preferred).
• Extensive knowledge of Casablanca and surrounding areas, with existing vendor relationships a plus.
• High school education or equivalent experience.
• Proficiency in reading, writing and speaking English.
• Strong organizational abilities, attention to detail and capacity to multitask.
• Willingness to work irregular hours, weekends and evenings.