Concierge Agent

About the role

The Ritz-Carlton in Rabat is looking for a Concierge Agent. The role responds to guest requests for special arrangements and services such as transportation, reservations and dry cleaning, and provides information about the property and its surroundings.

Key responsibilities

• Arrange special requests and identify suitable providers, then follow up to ensure guest satisfaction
• Gather and share information about the property and local amenities, including special events and activities
• Answer, record and process guest calls, messages, requests and concerns, contacting the right departments to resolve them
• Monitor the club lounge for seating availability, service, safety and guest well-being
• Review shift logs and daily memo books and document information in logbooks
• Report accidents, injuries and unsafe conditions to the manager and complete safety training and certifications
• Welcome guests, assist people with disabilities and maintain confidentiality and company assets
• Stand, sit or walk for long periods and lift objects of up to 10 pounds

Required profile

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• No license or certification required