Concierge – Luxury Hospitality at Four Seasons Rabat

About the role

The Four Seasons Hotel Rabat is seeking a dedicated Concierge to join its front‑office team. Reporting to the Front Office Manager, you will be the first point of contact for guests, delivering personalized recommendations and seamless service throughout their stay.

Key responsibilities

• Warmly welcome guests and provide tailored advice on local attractions, dining, and entertainment.
• Arrange reservations, transportation, and special requests while coordinating with other hotel departments.
• Maintain up‑to‑date knowledge of the hotel’s amenities, outdoor pools, gardens, and Atlantic Ocean views.
• Handle administrative tasks such as recording guest preferences, managing deliveries, and updating concierge logs.
• Anticipate guest needs, resolve concerns promptly, and build lasting relationships.

Required profile

• Excellent communication and interpersonal abilities with a passion for luxury guest service.
• Strong knowledge of the Rabat area and ability to recommend high‑end experiences.
• Professionalism, discretion, and emotional intelligence in a fast‑paced environment.
• Eligibility to work in Morocco and fluency in French, Arabic and English.

Required skills

• Proficiency with the Opera hotel property management system.
• Experience using dedicated concierge platforms.