Conversational Designer

About the role

The Conversational Designer will shape end‑to‑end dialogue experiences for both chatbots and voicebots. Working remotely from Morocco, you will translate business objectives and user needs into natural, effective conversations that drive measurable results.

Key responsibilities

• Collaborate with Conversational AI Engineers and Delivery Managers to define optimal customer experiences.
• Conduct assessments with clients to identify needs, map use cases, and prioritize opportunities based on impact, effort, and feasibility.
• Develop the Conversational AI strategy, design conversation flows, scripts, and bot personas, and ensure brand‑aligned tone of voice.
• Implement bots on the CAI platform, including knowledge base integration and flow configuration.
• Analyze KPI data, generate qualitative insights, and produce reports to guide project decisions.
• Support roadmap planning, prioritize improvements, and drive continuous enhancement of user satisfaction.
• Train the bot, reinforce the AI knowledge base, and oversee QA, UAT, and ongoing performance checks.
• Incorporate client‑approved changes and enhancements throughout the project lifecycle.

Required profile

• Fluent written and spoken English (minimum C1 level).
• Proven experience designing conversational experiences for chatbots and voicebots.
• Strong knowledge of Conversational AI, Large Language Models, Agentic AI, Knowledge AI, and Natural Language Understanding.
• Deep understanding of conversational UX and the specific requirements of chat versus voice channels.

Required skills

• Conversational AI
• Large Language Models (LLM)
• Agentic AI
• Knowledge AI
• Natural Language Understanding (NLU)
• CAI platform implementation