Customer Experience Consultant

About the role

Maersk is looking for a Customer Experience Consultant to support one of its strategic global accounts in Casablanca, Morocco. You will be part of a commercially driven, international team that enables global trade and ensures seamless end‑to‑end shipment execution for key customers.

Key responsibilities

• Manage the full shipment lifecycle for a strategic customer, adhering to company SOPs and customer requirements.
• Resolve customer issues promptly by coordinating with internal stakeholders and offshore teams.
• Execute assigned tasks efficiently while adapting to changes and adjustments.
• Build and maintain strong relationships with customers, internal teams, and offshore partners to deliver a positive experience.
• Demonstrate problem‑solving, critical thinking, and effective communication throughout the process.

Required profile

• Strong experience in logistics, freight forwarding, or supply‑chain operations.
• Customer‑centric mindset with excellent interpersonal and communication skills.
• Fluency in English, French, and Arabic; Spanish is a plus.
• Self‑initiated, well‑organized, and capable of coordinating multiple tasks.

Required skills

• MS Excel

What we offer

• A culturally diverse, stimulating environment with global exposure.
• Opportunities to work within highly professional teams guided by Maersk’s values.
• Commitment to equal opportunity and inclusive hiring practices.