Customer Service Agent (Portuguese & English)

About the role

We are looking for fast‑learning, meticulous and disciplined individuals to join our customer service team. The role involves providing front‑line support to our clients through live chat, phone and email in both Portuguese and English.

Key responsibilities

• Handle customer inquiries via live chat, phone and email promptly and accurately.
• Resolve issues related to products, platforms and promotions, ensuring customer satisfaction.
• Record and update customer data and relevant information in the system.
• Collaborate with other departments to follow up on queries and ensure timely resolution.
• Manage customer feedback and complaints professionally, meeting expectations.
• Provide translation support for customer announcements and assist with administrative documentation.
• Perform ad‑hoc tasks assigned by the Team Lead.

Required profile

• Fluent in Portuguese (C1) and English (B2) – written and verbal.
• Experience in back‑office support (chat/email) and a diploma or higher.
• Willingness to work rotational shifts, including weekends if required.
• Strong ethics, time‑management skills and ability to handle confidential information.

Required skills

• Proficiency in Microsoft Office.
• Basic computer literacy.

What we offer

• Permanent contracts with social benefits (CNSS, AMO) from day one.
• Competitive base salary (4,000‑5,000 MAD) plus language and performance bonuses.
• Paid training, regular challenges and opportunities for career advancement.
• Access to health insurance, fitness sessions, language learning platform and various employee discounts.