Customer Service Analyst – Post‑Sales Support

About the role

As a Customer Service Analyst in Oracle’s Support organization, you will provide post‑sales assistance to Oracle customers, handling both non‑technical inquiries and technical questions related to the company’s Electronic Support Services.

Key responsibilities

• Respond to post‑sales non‑technical customer inquiries via phone and electronic channels.
• Address technical questions and troubleshoot issues with Oracle’s Electronic Support Services.
• Act as the primary point of contact, liaising between customers and internal Oracle teams.
• Provide guidance and resolution for a wide range of customer issues, delivering real‑time support and follow‑up for complex cases.
• Collaborate with Senior Client Relations Analysts and management to ensure consistent service quality.

Required profile

• Entry‑level (Career Level IC1) with a strong customer‑service orientation.
• Ability to advocate for customer needs and work under moderate supervision.
• Effective communication skills for phone and electronic interactions.

Required skills

What we offer

• Competitive benefits including flexible medical, life insurance, and retirement options.
• Opportunities to contribute to AI and cloud solutions impacting billions of lives.
• Supportive inclusion policies and accommodations for employees with disabilities.