Customer Service Associate - Italian / Spanish Speaker

About the role

Hytech is seeking a Customer Service Associate to provide front‑line support to our clients via live chat, phone and email. The role involves handling queries, resolving issues and managing feedback for our fintech and financial services platforms.

Key responsibilities

• Provide real‑time assistance through live chats, phone calls and email.
• Answer customer queries, resolve product or platform issues and address complaints.
• Record and update customer data and relevant information.
• Support documentation and administrative tasks, including translation of customer announcements.

Required profile

• Minimum 2 years of customer service experience.
• Willingness to work shifts, including weekends if required.
• Proficient in Microsoft Office.
• Fluent in Italian and English, both written and verbal.
• Strong communication skills and logical, analytical problem‑solving approach.

What we offer

• Competitive remuneration package (base salary plus performance‑based bonus).
• Attractive transportation and travel allowance.
• Career development opportunities with regional exposure.
• Team‑building activities, birthday celebrations and free snacks and drinks.