Customer Service & Sales Assistant (Auto‑Entrepreneur)

About the role

We are looking for a Customer Service and Sales Assistant (Auto‑Entrepreneur) to represent the British Council in Casablanca. You will deliver a professional, engaging experience to customers across our English language and exam services, guiding them through enquiries, bookings and sales.

Key responsibilities

• Respond to customer enquiries via face‑to‑face, phone, email and social media, providing clear information and promoting our services.
• Maintain accurate CRM records, follow up on enquiries and process refunds or transfers according to policy.
• Conduct placement tests, consultations and exam registrations, acting as the single point of contact from initial enquiry to sale.
• Achieve sales targets by cross‑selling relevant products, re‑engaging existing customers and making outbound calls.
• Process payments, keep financial records and perform reconciliations to ensure audit compliance.
• Support marketing and sales activities, including events, promotions and gathering customer feedback.
• Collaborate with teaching centre and exams teams to meet business objectives.

Required profile

• Experience in a customer service and sales role.
• Good written and oral communication skills in English.
• High School Certificate (or equivalent).

Required skills

• Proficiency with CRM systems.
• Ability to handle payment processing and financial reconciliation.