Customer Service Senior Associate (Italian Speaker)

About the role

We are looking for a Customer Service Senior Associate who is fluent in Italian and English to join Hytech’s front‑line support team. You will be the first point of contact for our clients, handling inquiries across chat, phone and email while ensuring a high‑quality experience.

Key responsibilities

• Provide real‑time assistance to customers via live chat, telephone and email.
• Answer product, platform and promotion queries and resolve issues promptly.
• Handle customer feedback and complaints in a professional manner.
• Record and update customer data and relevant information accurately.
• Support departmental documentation and translate customer announcement notices as needed.

Required profile

• Minimum two years of experience in a customer service or call‑center environment.
• Willingness to work rotating shifts, including weekends when required.
• Proficiency with Microsoft Office applications.
• Fluent written and spoken Italian and English.
• Strong analytical mindset and logical problem‑solving abilities.

Required skills

• Microsoft Office

What we offer

• Competitive remuneration package.
• Opportunities for regional career development and exposure.
• Team‑building activities, birthday celebrations, and a free flow of snacks and drinks.