Customer Service Specialist

About the role

We are looking for a Customer Service Specialist to join our Sales Operations team at Electrolux’s Casablanca office. Reporting to the Sales Operations Manager, you will work closely with the sales team, credit specialists, inbound specialists and third‑party logistics providers to ensure smooth order fulfilment and high customer satisfaction.

Key responsibilities

• Answer incoming calls and handle customer service inquiries professionally.
• Process and verify customer orders, ensuring 100 % accuracy of order details and shipping instructions.
• Track order status, provide timely updates to customers and manage proof‑of‑delivery documentation.
• Coordinate returns and manage execution of return orders with the support of 3PL partners.
• Maintain daily sales reports, archive transaction records and support the Sales Operations Manager with ad‑hoc reporting.

Required profile

• High school diploma or equivalent.
• At least one year of experience in customer service, order processing or a related field.
• Strong attention to detail and ability to handle multiple tasks under tight deadlines.
• Excellent written and verbal communication skills in Arabic and French.

Required skills

• Proficiency with standard computer applications.
• Experience with SAP (preferred).