Director of Operations – Hotel

About the role

The Director of Operations will act as the strategic business leader for the hotel, overseeing all core departments including Front Office, Recreation, Housekeeping, Food & Beverage, and Engineering. This senior role ensures brand standards, drives revenue, and enhances guest and employee satisfaction.

Key responsibilities

• Develop and execute property‑wide operational strategies aligned with brand objectives.
• Monitor financial performance, manage profitability, and control wages and expenses.
• Lead department heads, set clear goals, and ensure consistent service delivery.
• Analyze guest feedback, address service issues, and maintain high guest satisfaction.
• Oversee human‑resources activities, including performance reviews, staff communication, and policy enforcement.
• Champion brand initiatives, drive change, and maintain positive owner relations.

Required profile

• 2‑year degree in Business Administration, Hotel & Restaurant Management or related field with 4 years relevant experience, OR a 4‑year bachelor’s degree with 2 years experience.
• Proven leadership in hotel operations, including front desk, housekeeping, sales, marketing, or management.