Dutch-speaking IT Support Specialist (Cybersecurity)

About the role

We are looking for a Dutch‑speaking IT Support Specialist to join our Nador office. The role focuses on first‑level cybersecurity and technical support, providing remote assistance and ensuring a high level of customer satisfaction.

Key responsibilities

• Answer calls, handle electronic requests and provide remote assistance.
• Apply best practices to deliver first‑level support promptly.
• Perform remote clean‑ups as instructed.
• Resolve issues on the first call whenever possible using training and documentation.
• Record incidents in the support database.
• Stay up‑to‑date with dynamically changing support information.
• Maintain a positive attitude and adhere to operational standards.

Required profile

• Bachelor’s degree (Bac +) in Computer Science or IT.
• Minimum one year of experience in a similar technical support role.
• Fluent Dutch with excellent communication skills.
• Strong listening and service orientation.
• Diligent, committed, punctual and proactive.

Required skills

• Cybersecurity
• Technical Support
• Remote Assistance
• IT Troubleshooting

What we offer

• Competitive salary.
• Rapid professional growth and performance‑based bonuses.
• 100% paid training.
• Stable, evolving position in a pleasant work environment.
• Motivating development plan and ongoing challenges.