Dutch-speaking Trainer – Customer Service & Quality

About the role

As a Dutch‑speaking Trainer you will strengthen knowledge, skills and quality across our customer‑service team. You will onboard new colleagues, provide ongoing development for existing staff, and support quality and complaint‑analysis initiatives to ensure operational continuity.

Key responsibilities

• Deliver training sessions for Dutch‑language agents, covering onboarding and refresher courses.
• Maintain and develop training materials, manuals, presentations and e‑learning modules in line with Allianz standards.
• Guide new hires through induction, explaining systems, processes and service standards.
• Track attendance, collect feedback and provide structured performance feedback.
• Identify knowledge gaps and design targeted coaching or refresher programmes.
• Conduct quality checks on calls and case files, analyse complaints and draft improvement plans.
• Collaborate with team leaders and managers to define training needs.
• Provide operational support during peak periods, including weekend shifts, by handling customer calls.

Required profile

• Acts as a role model in communication, discipline and work ethic.
• Promotes a culture of accountability, collaboration and transparency.
• Encourages open feedback where employees feel safe to share ideas and concerns.

Required skills