Expert méthode et outils / qualité

About the role

As a Project Management & Quality Tools Expert you will drive the standardisation and optimisation of project delivery and quality management across HCLTech’s operations in Morocco. You will ensure that projects follow global best‑practice methodologies, meet rigorous quality standards and leverage the ServiceNow platform for efficient tracking and automation.

Key responsibilities

• Lead implementation and continuous improvement of project management methodologies and quality tools across multiple projects.
• Ensure strict adherence to established quality standards, conduct audits and recommend corrective actions.
• Manage full project lifecycles – planning, execution, monitoring and closure – aligning with organisational objectives.
• Utilise ServiceNow for project tracking, incident management and process automation.
• Provide expert guidance and training on ITIL practices and quality management tools.
• Prepare and present reports, dashboards and documentation for management and stakeholders.

Required profile

• Minimum 8 years of experience in project management, quality tools and methodologies within IT services.
• Bachelor’s degree or higher in Computer Science, Information Technology or a related field.
• ITIL certification (mandatory) and strong attention to detail, rigor and organisational skills.

Required skills

• ServiceNow platform proficiency.
• ITIL framework knowledge.
• Project management methodologies (e.g., PMBOK, Agile).
• Quality management tools and audit techniques.