Field Sales Support Executive

About the role

This position supports the Sales Manager for Energy & Infrastructure in North Africa by providing technical and commercial assistance to customers across Morocco and the wider region. You will work on‑site to ensure rapid response, high customer satisfaction, and the successful implementation of Hempel coating solutions.

Key responsibilities

• Deliver after‑sales technical support, including on‑site troubleshooting and ensuring painting processes meet specifications.
• Identify optimisation opportunities for customers’ equipment, processes, stock control and forecasting to increase usage of Hempel products.
• Collaborate with internal teams—Sales, Customer Service, Production, Logistics—to ensure smooth project execution.
• Conduct on‑site testing, quality checks and prepare inspection reports documenting any non‑conformities.
• Build strong customer relationships through training, handling inquiries and complaints, and sharing market insights.

Required profile

• Proven experience in technical coating advisory.
• Strong customer‑centric approach with excellent communication and problem‑solving abilities.
• Ability to work closely with sales teams, manage priorities and travel when required.
• Fluency in English and Arabic, both written and spoken.

Required skills

• Technical coating advisory expertise.
• Proficiency with Microsoft Office applications.